Customer Success Manager
BiP Solutions are a leading Technology and Data organisation who are based at Pacific Quay Glasgow, with an additional office at Salford Quays, Manchester. With 40 years’ industry expertise, we are a market leader in our sector. Our purpose is Empowering government and business to create a better society for all. The Customer Success Department is a critical function within our Business Intelligence Division. Working closely with our clients, our CSM’s are passionate about delivering best in class service, post-sale and throughout the lifetime of their contracts, to ensure they see success and value from our products and thus renew their contracts. Key Responsibilities: Building and maintaining client relationships Providing support and assistance throughout the lifetime of their relationship with BIP Liaise regularly with clients to develop strategies to win business via our products Analyse customer data and make recommendations to maximise the potential of their accounts Contribute to revenue growth by upselling client contracts Present linear forecasting (within agreed parameters) via CRM to key internal stakeholders Host online meetings with clients Identify, qualify, and resolve customer issues Negotiate contract renewals and expansion proposals Work towards KPIs and targets; both individually and as a team What we are looking for: Minimum two-years Sales or Customer Success background preferably in IT or SaaS industry Experience in using CRM systems Previous experience in interacting with Senior-Leadership and Director Level individuals Intermediate to advanced Microsoft Office skills (Word, Excel, Power Point and Outlook) Great Communications skills Strategic thinker with problems solving skills Strong negotiating skills Strong written skills and the ability to prepare and deliver business proposals Previously worked towards targets and KPIs What’s on offer? We are fortunate to have a fantastic office location at the heart of Pacific Quay and we continue to invest in creating a modern working environment with