Customer Success Manager

Posted On: 4th May 2023

BiP Solutions are a leading Technology and Data organisation who are based at Pacific Quay Glasgow, with an additional office at Salford Quays, Manchester.

With nearly 40 years’ industry expertise, we are a market leader in our sector.  Our purpose is Empowering government and business to create a better society for all.

Built upon the significant investment in our product portfolio, we have exciting strategic growth strategy to deliver double digit growth over the next two years.  Aligned to that, we are scaling our Business Intelligence function and to deliver that.

The Customer Success Department is a critical function within our Business Intelligence Division. Working closely with our clients, our CSM’s are passionate about delivering best in class service, post-sale and throughout the lifetime of their contracts, to ensure they see success and value from our products and thus renew their contracts.

Key Responsibilities:

  • Building and maintaining client relationships
  • Providing support and assistance throughout the lifetime of their relationship with BIP
  • Liaise regularly with clients to develop strategies to win business via our products
  • Analyse customer data and make recommendations to maximise the potential of their accounts
  • Contribute to revenue growth by upselling client contracts
  • Present linear forecasting (within agreed parameters) via CRM to key internal stakeholders
  • Host online meetings with clients
  • Identify, qualify, and resolve customer issues
  • Negotiate contract renewals and expansion proposals
  • Work towards KPIs and targets; both individually and as a team

What we are looking for:

  • Minimum two-years Sales or Customer Success background preferably in IT or SaaS industry
  • Experience in using CRM systems
  • Previous experience in interacting with Senior-Leadership and Director Level individuals
  • Intermediate to advanced Microsoft Office skills (Word, Excel, Power Point and Outlook)
  • Great Communications skills
  • Strategic thinker with problems solving skills
  • Strong negotiating skills
  • Strong written skills and the ability to prepare and deliver business proposals
  • Previously worked towards targets and KPIs

What’s on offer?

We are fortunate to have a fantastic office location at the heart of Pacific Quay and we continue to invest in creating a modern working environment with great views of the river.

  • Competitive salary
  • Contributory pension scheme
  • Annual company performance bonus
  • Rewarding Commission Scheme
  • 22 days + 8 Bank Holidays (which increases with length of service)
  • Birthday Off
  • Health cash plan
  • On-site parking
  • Access to SSE Hydro Club
  • Discount on Gym Membership
  • Quarterly social nights and an annual awards night

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