| 0900 |
Registration |
| |
Contract Management |
| |
- Achieving Value for Money
- Aggregation
|
| |
Managing Service Delivery |
| |
- Contract Administration
- Managing Change
|
|
Critical Success Factors |
| |
Customer – Provider Interface |
| 1110 |
TEA & COFFEE |
|
Service Level Management |
| |
Measuring Quality |
| |
|
| 1230 |
LUNCH |
|
Risk |
| |
Managing the Relationship |
| |
- Communication Levels
- Assessing the Relationship
- Handling Problems
- Escalation Procedures
|
| |
Contract Administration |
| |
|
| |
Seeking Improvements |
| |
- Incentives
- Continuous Improvement
- Added Value
- Change Management
|
|
Q&A |
| 1600 |
CLOSE |
| Agenda and timings may be subject to change. |
