This event is designed to explain in detail the intricacies and benefits of successful contract and performance management processes and procedures.

Good contract management is an important requirement in ensuring the successful delivery of supplies and services to the public sector.

Failure to effectively manage the contract, the relationship or the performance can result in failure to deliver optimal outcome or achieve Best Value.

Ensuring the successful delivery of contract objectives

Managing performance is about managing for results

Performance management is the activity of tracking performance against targets and identifying opportunities for improvement – not just looking back at past performance.

This seminar is designed to lead attendees through the complexities of Contract and Performance Management, dealing along the way with issues such as Managing Service Delivery, Contract Administration, Measuring Quality, Managing the Relationship, and Risk Management.