Agenda
| 0900 | Registration & Coffee |
| 0945 | What is a Specification? |
| 1015 | Managing Expectation |
| 1035 | Sourcing the Market |
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| 1050 | Tea & Coffee |
| 1110 | Developing the Requirement |
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| 1200 | Setting Service Levels and Key Performance Indicators |
| 1230 | Lunch |
| 1315 | Producing the Specification |
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| 1415 | Award Criteria |
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| 1445 | Evaluation Issues |
| 1515 | Q&A |
| 1530 | Close |
Agenda may be subject to change




