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Untitled Document
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| 0830– |
Registration
& Coffee |
0915–
|
Managing
the Relationship |
0930– |
Key
Factors for Success |
0945– |
Service
Levels/KPIs |
| 1000– |
Communication Levels |
1020– |
Information Flows |
1040– |
Tea & Coffee |
1100– |
Assessing
the Relationship |
| 1115– |
Handling Problems |
1135– |
Escalation Procedures
|
1200– |
Incentives
|
| 1215– |
Continuous Improvement |
| 1230– |
Benchmarking for the Future |
| 1245– |
Q&A |
| 1300– |
Close |
| |
Agenda
may be subject to change |
|
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