| |
|
| 0900
– |
Registration |
| 0945
– |
Contract
Management
- Achieving
Value for Money
-
Aggregation
|
| 1010
– |
Managing
Service Delivery
- Contract
Administration
-
Managing Change
|
| 1030
– |
Critical
Success Factors |
| 1050
– |
Customer
– Provider Interface |
| 1110
– |
Tea
& Coffee |
| 1130
– |
Contract
Management Lifecycle |
| 1145
– |
Service
Level Management |
| 1200
– |
Measuring
Quality
|
| 1230
– |
Lunch |
| 1315
– |
Risk |
| 1340
– |
Managing
the Relationship
-
Communication Levels
-
Assessing the Relationship
-
Handling Problems
-
Escalation Procedures
|
| 1420
– |
Contract
Administration
|
| 1450
– |
Seeking
Improvements
-
Incentives
-
Continuous Improvement
- Added
Value
-
Drivers for Change
-
Types of Change
|
| 1530
– |
Q&A |
| 1545
– |
Close |
| |
Agenda
may be subject to change |
