Get the best from your contractual relationships

This seminar is designed to lead attendees through the complexities of Contract and Performance Management, dealing along the way with issues such as Managing Service Delivery, Contract Administration, Measuring Quality, Managing the Relationship and Risk Management.

From the initial advertisement, through the PQQ and any amendments, to project implementation, a contract dictates the strategies, deliverables and measurements that will be the parameters of your project. When you enter into contracts with suppliers, they become the most powerful tools you can employ to govern the
outcomes of your projects.

The effective performance of your organisation depends on the contributions of activities at all levels – from top management policy development through to efficiently run operations.

Performance management underpins operations and processes within a strategic change programme framework. Sound practices and targets which are both flexible and reactive to change are needed to achieve performance improvement.

Contract management is the process that enables both parties to a contract to meet their obligations in order to deliver the objectives required from the contract. It also involves building a good working relationship between customer and provider.

Contract management continues throughout the life of a contract and involves managing proactively to anticipate future needs as well as reacting to situations that arise. The central aim of contract management is to obtain the services as agreed in the contract and achieve value for money.

You now have the opportunity to learn how to drive more from your contract and get it to work for you, through effective contract and performance management strategies.

This event aims to help you understand the critical factors for success:

• Focusing on outcomes that meet business objectives, rather than outputs
• Managing performance by cascading down from the top and building from the bottom up
• Defining and using performance measures that evolve over time
• Using a mix of short- and long-term measures, and selecting measures that link cause and effect
• Measuring effectiveness (doing the right things) and efficiency (doing things right) in parallel
• Relating individuals' rewards and remuneration to achievement of outcomes