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| 0900
– |
Registration |
| 0930
– |
Contract
Management |
| 0945
– |
Managing
Service Delivery |
| 0955
– |
Contract
Administration 1 |
| 1010
– |
Critical
Success Factors |
| 1030
– |
The
Customer – Provider Interface |
| 1050
– |
Contract
Management Lifecycle |
| 1105
– |
Tea
& Coffee |
| 1125
– |
Service
Level Management |
| 1140
– |
Measuring
Quality |
| 1210
– |
Risk |
| 1250
– |
Lunch |
| 1330
– |
Managing
the Relationship |
| 1435
– |
Contract
Administration 2 |
| 1500
– |
Seeking
Improvements |
| 1530
– |
Q&A |
| 1600
– |
Close |
| |
Agenda
may be subject to change |
|
|
|
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