| 09.00 |
Registration |
| 09.30 |
Contract
Management – An Overview |
| 09.45 |
Managing
Service Delivery |
| 09.55 |
Contract
Administration 1 |
| 10.10 |
Critrical
Success Factors |
| 10.30 |
The
Customer – Provider Interface |
| 10.50 |
Contract
Management Lifecycle |
11.05 |
Coffee |
| 11.25 |
Service
Level Management |
| 11.40 |
Measuring
Quality |
| 12.10 |
Risk |
|
Lunch |
| 13.30 |
Managing
the Relationship |
14.35 |
Contract
Administration 2 |
15.00 |
Seeking
Improvements |
| 14.30 |
Q&A |
16.00 |
Close |
| |
Programme
may be subject to change |
