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Welcome
WHAT
DO YOU NEED TO BE ABLE TO DO
AND HOW CAN YOU DO THINGS BETTER?
This
seminar is designed to lead the audience through the complexities
of Contract and Performance Management, dealing along the way with
issues such as Managing Service Delivery, Contract Administration,
Measuring Quality, Managing the Relationship and Risk Management
The Modernising
Government agenda sets challenging new performance objectives for
organisations, from the delivery of high-quality services that meet
the needs of customers and stakeholders and doing more within the
constraints of available resources, through to continuous improvement
in how the organisation itself operates.
"A very comprehensive overview of contract management.
I will find the handouts very useful as reference documents. Thank
you!"
Performance
management underpins operations and processes within a strategic
change programme framework. Sound practices and targets, which are
both flexible and reactive to change, are needed to achieve performance
improvement.
Contract management
is the process that enables both parties to a contract to meet their
obligations in order to deliver the objectives required from the
contract. It also involves building a good working relationship
between customer and provider. Contract management continues throughout
the life of a contract and involves managing proactively to anticipate
future needs as well as reacting to situations that arise. The central
aim of contract management is to obtain the services as agreed in
the contract and achieve value for money. This means optimising
the efficiency, effectiveness and economy of the service or relationship
described by the contract, balancing costs against risks and actively
managing the customer–provider relationship.
"Good
course content, speakers were clear and easy to understand.
Good use of examples. Good pace"
The effective
performance of your organisation depends on the contributions of
activities at all levels – from top management policy development
through to efficiently run operations. In response to the pressures
and opportunities for improving organisational performance, you
need to understand how to define and measure performance as part
of a concerted strategy for relevant, successful and cost-effective
operations.
This event aims
to help you understand the critical factors for success:
- Focusing
on outcomes that meet business objectives, rather than outputs
- Managing
performance by cascading down from the top and building from the
bottom up
- Defining
and using performance measures that evolve over time
- Using a
mix of short- and long-term measures, and selecting measures that
link cause and effect
- Measuring
effectiveness (doing the right things) and efficiency (doing things
right) in parallel
- Relating
individuals' reward and remuneration to achievement of outcomes
"A
very useful training session - well presented, good useful information"
Performance
management should be an integral part of a business lifecycle, helping
an organisation to mature through evolving and changing performance
measures, from their definition through to monitoring and review.
Attending
this one-day seminar
will increase your knowledge |
