| Conference
Programme |
| 09.15 |
|
Coffee
& Registration with the opportunity to visit exhibition
stands |
| 10.00 |
|
Chairman's
Opening Address |
| 10.20 |
|
 |
Developing
Business Improvement Skills to Support Better Quality Services
Gerald Walters
Efficiency Support Group - DVLA
|
| 10.50 |
|
|
Developing
Quality Improvements
Peter Walker
Consultant
|
| 11.20 |
|
Tea
& Coffee within the Exhibition Hall |
| 11.50 |
|
|
Delivering
Best Value Services
Norman Rose
Business Services Association
|
| 12.20 |
|
|
Moving
Forward Better
Quality Services
Ian MacFadyen - CHAIRMAN
Ian MacFadyen Consulting
|
| 12.50 |
|
Buffet
Lunch within the Exhibition Hall |
| 14.00 |
|
|
Developing
Collaboration
Mark Woods
OGC
|
| 14.30 |
|
|
Transforming
Public Services
for the Electronic Age
Neil Mellor
Head of Policy & Innovation - BT stepchange.gov
|
| 15.00 |
|
|
Promoting
Good Practice
Ken Watling
Public Sector Benchmarking Service
|
| 15.30 |
|
Open
Forum |
| 16.00 |
|
Closing
Address |
| 16.20 |
|
Close |
